 Health Care Safety MessagingA mishap that occurs in health care settings becomes an immediate health crisis, and medical staff aren't the only potential victims. That message appeared on the St. Joseph's intranet. |  Local NewsJust the facts, ma'am. This CTV News story published on April 2, 2017 imparts clear, factual information about gunshots fired in a residential neighbourhood. |  Crisis CommunicationA local nursing home was plunged into crisis after a nurse who worked there, Elizabeth Wettlaufer, was accused and later convicted in one of the worst mass murders in Canadian history. This plan outlines the process to redeem its reputation and public trust. |
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